Delivery
- Orders are processed via email/live chat during normal office hours unless there is a problem that requires further verification by a billing specialist. It is possible we may need to call you to verify your order. We will deliver your order as soon as possible and if there is a problem we will contact you to get your order to you in a timely manner.
- Office hours are Monday thru Saturday 9AM to 7PM, Sundays 9AM to 6PM.
- When contacting us about your order please include your Full Name and Items Ordered to speed up the process. We receive a lot of orders a week and your email address and/or name alone may not quickly identify your order. To ensure that we receive your inquiry, do NOT send us email with attachments.
- Delivery fee applies. Contact Us.
- If you have not received your order, please contact us with your name and items ordered.
Shipping
- If you have a preferred branch, please add an order note and let us know.
- Item pick up from branch is to be arranged and shouldered by the customer.
- Freight collect. Buyer shoulders shipping cost for orders and returns.
- Goods travels at buyer’s risk. Our responsibility ceases when merchandise is handed to the courier.
- Bank deposits or money transfer on items for shipment. Items are released only after we verify the deposit.
- Shipping fee will be sent via e-mail after checkout, to be shouldered by buyer.
- Shipping fees are not refundable under any circumstance.
- Other shipping methods are available upon request, however, should you select uninsured shipping we will not be held responsible for loss or damage of your purchase.
- International Shipping Information is available upon request.
- Dynaquest reserves the right to cancel and refund the order in case complications arise regarding stock availability.
