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Frequently Asked Questions


How long does it take for orders to ship?

Orders typically ship within 1-3 business days of payment confirmation.

Grab or Lalamove orders with payments confirmed before 12 PM will be shipped out on the same day.

How are shipping fees calculated?

Shipping fees are calculated based on your location and parcel weight after your order is confirmed. We'll notify you of the exact amount before your order ships.

How do I pay for the shipping?

Shipping fees will be collected upon delivery and paid directly to the courier in cash.

How will I know when my order has shipped?

You will receive a notification with tracking information once your order is on its way.


What is the warranty policy?

All items/claims for warranty are carry-in. Mishandled, improperly integrated, physical damage (burnt, dent, cracked), and tampered warranty sticker voids the warranty.

What items are eligible for warranty?

Items for warranty must be complete with original contents/packaging and accompanied by warranty receipt.


What payment methods are accepted?

We accept bank deposits, money transfer, credit card (in-store), and cheque payments (subject to 3 banking days clearing).

What happens if I don't send payment by the specified time?

The products will be reserved until 6 PM of the next business day, provided payment and proof of payment are received before that time.

Still got questions? Ask us anything.