BitFenix PORTAL Window (Black / White) Gaming Casing

Delivery

• Orders are processed via email/live chat during normal office hours unless there is a problem that requires further verification by a billing specialist. It is possible we may need to call you to verify your order. We will deliver your order as soon as possible and if there is a problem we will contact you to get your order to you in a timely manner.
• Office hours are Monday thru Saturday 9AM to 7PM, Sundays 9AM to 6PM.
• When contacting us about your order please include your Full Name and Items Ordered to speed up the process. We receive a lot of orders a week and your email address and/or name alone may not quickly identify your order. To ensure that we receive your inquiry, do NOT send us email with attachments.
• Delivery fee applies. Contact Us.
• If you have not received your order, please contact us with your name and items ordered.

Shipping

• If you have a preferred branch, please add an order note and let us know.
• Item pick up from branch is to be arranged and shouldered by the customer.
• Freight collect. Buyer shoulders shipping cost for orders and returns.
• Goods travels at buyer’s risk. Our responsibility ceases when merchandise is handed to the courier.
• Bank deposits or money transfer on items for shipment. Items are released only after we verify the deposit.
• Shipping fee will be sent via e-mail after checkout, to be shouldered by buyer.
• Shipping fees are not refundable under any circumstance.
• Other shipping methods are available upon request, however, should you select uninsured shipping we will not be held responsible for loss or damage of your purchase.
• International Shipping Information is available upon request.
• Dynaquest reserves the right to cancel and refund the order in case complications arise regarding stock availability.

• Item compatibility is buyer’s responsibility.
• Check all items upon receipt.
• Item has 7 days replacement and 1 year store warranty only upon purchase.
• Replacement is only for defective items.
• Change of mind return or replacement is not accepted.
• NO Cash Refund.
• If claiming warranty, buyer must bring the item(s) in store or arrange and shoulder shipping cost.
• Mishandled, improperly integrated, physical damage (burnt, dent, cracked) voids the warranty.
• Tampered warranty sticker voids the warranty.
• Overclocking may void the warranty.
• Items for warranty must be complete with original contents/packaging and accompanied by warranty receipt.
• Defective items for warranty are subject for pull out and RMA services.

• Always inquire for stock availability. Some items are order basis from the supplier.
• Cheque payments are subject to 3 banking days clearing.
• Full payment is required for order basis and/or reservation.
• The products will be reserved until 6 PM of the next business day. Please send your payment and proof of payment before 6 PM of the next business day.
• Credit card (visa / mastercard) payments are accepted in store.
• Images posted are for reference only. Actual product may vary.
• Prices and specifications may change without prior notice.