Orders are processed via email/live chat during normal office hours unless there is a problem that requires further verification by a billing specialist. It is possible we may need to call you to verify your order. We will deliver your order as soon as possible and if there is a problem we will contact you to get your order to you in a timely manner.
Office hours are Monday thru Saturday 9AM to 6PM, Sundays 10AM to 5PM.
When contacting us about your order please include your Full Name and Items Ordered to speed up the process. We receive a lot of orders a week and your email address and/or name alone may not quickly identify your order. To ensure that we receive your inquiry, do NOT send us email with attachments.
Delivery fee applies. Contact Us.
If you have not received your order, please contact us with your name and items ordered.
Item pick up from branch is to be arranged and shouldered by the customer.
Freight collect. Buyer shoulders shipping cost for orders and returns.
Goods travels at buyer’s risk. Our responsibility ceases when merchandise is handed to the courier.
Bank deposits or money transfer on items for shipment. Items are released only after we verify the deposit.
Contact Us for money transfer / bank account details.
Shipping fees are not refundable under any circumstance.
Other shipping methods are available upon request, however, should you select uninsured shipping we will not be held responsible for loss or damage of your purchase.
International Shipping Information is available upon request.
Dynaquest reserves the right to cancel and refund the order incase complications arise regarding stock availability.